Terms of use

ABOUT MentDoc, MentCom and Enrich

The Mental Healthcare Act 2017 has brought reformative changes to enhance the availability and scope of Mental Health services in the Country. In view of the fact that a large part of the population i.e. nearly 10-20 million Indians are currently suffering from complex mental disorders, such as schizophrenia and bipolar disorder and nearly 50 million Indians are suffering from mental illness like depression and anxiety, MentDoc was conceptualised with the goal to support the mandate of the Mental Healthcare Act 2017 for provisions of maintenance of records and reporting by Mental Health Professionals, and the right of the patient to assess basic medical records “a person with mental illness is entitled to receive documented medical information, pertaining to his diagnosis, investigation, assessment, and treatment as per the medical record”. MentDoc was initiated as India’s 1st Electronic Mental Health Record Solution, as well Practice Management & Patient Engagement Solution to assist mental health professionals in diagnosis, planning investigations, treatment, recording, maintaining reports and documenting Therapy, scheduling appointments, providing e-prescriptions, manage consultations, etc.

MentCom is an application designed to connect patients with Mental Health Professionals. With MentCom the patient can schedule appointments, view their diagnosis history, access their prescription, lab and test results, and upload symptom log/s.

Enrich is an online platform which has been designed with a practical and solutions-focused approach, driven towards skill-development. Enrich aims to enhance every adolescent by helping them develop effective social, emotional, academic and career skills ranging from self-awareness and self-reflection to 21-st century skills of problem-solving and critical thinking.

The programs at Enrich are divided into 3 distinct parts: Mirror, Guidance and Enrichment, for each domain – Social and Emotional, Academic, and Career.

  • Mirror: Assessment and Screening Tools
  • Guidance: Online Counseling Programs
  • Enrichment: Programs for Self-Enrichment

Before entering/accessing the website, it is strongly recommended for the user to thoroughly go through the “Terms and Conditions” along with the “Privacy Policy” of the website as well as the applications operated by MentDoc & MentCom and any information, text, graphics, photos or other materials uploaded, downloaded or any other content appearing on the said website for the purposes of best standards of safety.


The terms and conditions of user agreement has been put forth in the section below with effect from 1st June, 2018.

MentCom InfoTech Pvt. Ltd. (hereinafter collectively or individually referred to as MentDoc, MentCom & Enrich) primarily operates and/or controls, manages all its Services (as defined in the said website) from its Corporate Office situated at Plot No.2, Andheria Morde, Behind ShamsiTalab, Mehrauli, New Delhi-110030 (“hereinafter referred to as the New Delhi Corporate Office”). Further these terms and conditions along with the Privacy Policies together constitute a Binding Agreement (“hereinafter referred to the Agreement”) between the Practitioner/Patient/User (whatsoever of any nature) and MentDoc, MentCom as well as Enrich in connection to the Services provided hereinafter or for accessing the Website.

Binding Effect of the Terms & Conditions of Use:
  1. It is agreed by the following entities that the aforementioned Agreement is legally binding on:

    1. Any Medical Practitioner/ Mental health professional/ Psychiatrist/ Psychologist/ Physician/ Partner/ Counsellor/ Health-Care expert, constituting a person, individual or an institution or a set of bodies who are listed or are seeking to establish alliance with the Website or any other application in relation to the said website;

    2. Any Legally authorized representative or agent or individual or associates/employees of the Legal Entities as mentioned above;

    3. Any patient/user/any individual/legal entity seeking Mental/any Assistance;

    4. Any user/End User of the website and application or entering into the website or any user seeking any Medical Assistance from the said website and application.

    For the purposes of the said Terms and Conditions of use the aforementioned parties will hereinafter be referred to as “you” for the purpose of convenience.

  2. By Accessing the MentDoc, MentCom & Enrich Website and its other applications or for securing services of the website or any applications associated with it, it is agreed by the aforementioned parties to these website/applications that these Terms of Use contain provisions that define the Legal limits, legal rights and obligations with respect to your usage and participation in the said website or any application related to the said website.

    The terms and conditions would be binding on all platforms of MentDoc,MentCom & Enrich such as, Website, Mobile Applications, including advertisements and/or forums, and/or emails related functions, links and all content with respect to MentDoc , MentCom & Enrich and all services made available through its platforms/domains and sub-domains of the website www.mentdoc.in, www.mentdoc.com, www.mentcom.in, www.enrichlife.in and its related applications. (hereinafter referred to as the said Website). It is also agreed by the aforementioned parties that any online transaction between the users in the said website/portal or any of their sub-domains for the services from the said website or the Service Professional/Medical Expert/Psychiatrist/Psychologist or any other practitioner would be bound to the Privacy Policies of the said website as mentioned in the concerned section below. The Terms and Conditions of Use as mentioned hereinafter constitute the Privacy Policy and apply to all the Users of the websites and all the parties as mentioned above who are also jointly a part and are contributors of any Video Content and/or information and/or Private and Public Messages and/or any messages or materials posted on the said Website.

  3. It is further agreed by you that they are legally bound to all the Terms and Conditions of Use of the said website alongwith all its other applications by clicking on “I have read and wilfully agreed to all the terms and conditions of use” or by even using the services offered by the website and by this the aforementioned parties certify that they are either:

    1. The Medical Practitioner/Psychiatrist/Partner/Psychologist/Mental Health Professionals or any legal entity as mentioned in Para A(a);

    2. The Legal Representative/authorised employee/agent as mentioned in Para A(b)

    3. The Patient/ User/ End User as mentioned in Para A(c-d) as mentioned above.

  4. It is further certified/ specifically agreed that all the above-mentioned parties (C(a) to C(c))/ professionals on this website are at least 18 years of Age and are competent under law to enter into a legally binding and enforceable contract as prescribed under the Indian Contract Act, 1872.It is further agreed by you that you have read and gone through all the terms and conditions mentioned at the front end of the website before agreeing to enter the said website and its other related applications.

  5. It is further agreed by you that by accessing to the services provided by MentDoc , MentCom & Enrich through its website, or its applications/ services, the parties as mentioned above are agreeing to be bound by all the terms and conditions of use as mentioned in the website and also the Privacy Policies, all applicable laws and regulations, and agree that you shall be liable for wilful compliance of all the Laws applicable in India and the Local Laws applicable in the State in your individual capacity. If you do not agree with any of these terms, you are thereby prohibited from using or accessing our services from the website or through any other application/platform of the website. In case the parties as mentioned above/you do not agree with the terms and conditions or wilfully disagree to the terms and conditions of use, you are recommended to simply not proceed any further on this website and shall also restrain from accessing any information from the said website or any application/platforms of the said website.

  6. It is further agreed by you that MentDoc , MentCom & Enrich reserves its right to modify the terms and conditions of use and has the sole discretion to change and/or modify the terms and conditions of use at any time without prior notice, by posting revised terms on our website. It is further agreed that your continuous use of our website and its services constitutes your wilful abidance of the terms and conditions of the website and its other applications/platforms as well as the revised terms and conditions of the same, including any modifications that we make from time to time as mentioned above without any prior notice or intimation to either of the parties as mentioned in point A of the said section. Usually such modification in the terms shall be prompted to you for your acceptance; any decline shall lead to discontinuance of services rendered by MentDoc, MentCom & Enrich. These terms apply to all visitors, end-users/ users and/or adolescents/minors below the age of 18 years (only under adult supervision)/parents/Guardians and "others" who access or use all the services from the website or any such Medical/Mental Advice from the Professionals registered with the said website.

  7. It is further agreed by you that you shall be obliged to all the terms and conditions in use and shall also re-check the terms and conditions of use in order to keep track of the revised/modified terms. Further it is also agreed by you that MentCom , MentDoc & Enrich and its other related applications shall not be liable for any Medico-Legal Case (MLC) or any such other liabilities arising due to the third-party usage. Further you shall also agree that the said website and its other related applications shall not be held liable for any action arising out of the duties or acts of the Partners or any other Medical/Healthcare Professionals on the said platform.

  8. Note: This agreement will provide you with all the terms and conditions of MentDoc, MentCom & Enrich under which you are eligible or allowed to use the website and also defines how you will be considered as a registered member of our website. Should you face any queries regarding the Agreement, feel free to contact us at anupamenrich@gmail.com or mentdoclive@gmail.com.

    By downloading or accessing the Website/App to use the Services, you irrevocably accept all the conditions stipulated in this Agreement, the Subscription Terms of Service and Privacy Policy, as available on the Website, and agree to abide by them.

  9. The aforementioned Agreement is published in consonance to the laws and provisions as governed under the Indian Contract Act, 1872, Information Technology Act, 2000 and the rules, regulations, guidelines and clarifications framed under the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).

  10. It is further agreed by you that the said Website and its related applications shall not be held liable for any consequences of whatsoever nature arising out of unauthorized and irresponsible access to the services provided through this website. It is also agreed that if in case of patients below the age of 18 years, it is agreed by the care taker/ guardian of the minor child that they shall be liable for the acts done by the minor child and also shall be responsible for the purposes of explaining the said services provided through the said website. It is also agreed by you that you shall only access the said website after comprehending the necessity and usage of the said services and after agreeing to all the terms and conditions of use along with its privacy policies and all the legalities of the said website. It is also agreed by you that you shall consent to the services provided for the minor child with due application of mind and after explaining the minor child qua the services provided by the said website.

  11. It is also agreed by you that you shall defend and indemnify MentDoc, MentCom &Enrich alongwith its applications and platforms and shall also not hold the said website accountable for the acts done by you in ignorance, negligence or in any manner whatsoever. That it is also agreed by you that you shall restrain from holding any claims or monies against its promoters and/or officers and/or employees and/or agents from and against all and/or any claims, damages, obligations, losses, profits, liabilities, costs, debts any other expenses arising therefrom the usage of all the legal entities as mentioned in section A(a) or in case of breach of the conditions as mentioned in the said website or in case of any violation w.r.t copyright, trademarks, design as well as any of the policy contents by any third part or by any of its End users.

  12. It is also agreed by you that you shall not hold the said website and its applications/platforms/domains/sub-domains, responsible for its questionnaires or for the manner in which the services are provided. It is also agreed by you that you have acknowledged and are aware that such questionnaires/illustrative examples have been transpired only to draw logical conclusions of the user and not to endorse or support or promote or divulge any information whatsoever. It is also agreed by you that you shall not divulge any information regarding the services obtained by you or for any services provided by you for the purposes of privacy, safety and security of all the users of the said website.

  13. It is also agreed by you that the services provided by the said website, its applications/platforms/domains/sub-domains via any third party are incorporated because of their efficacy and their quality. It is also agreed by you that the said website has thoroughly checked and reviewed its evidentiary value for the services provided and that you further agree that the said website along with its applications does not guarantee absolute accuracy of these services or any services provided by this website.

  14. It is agreed by you that these terms and conditions form part of the said legal Agreement between the User and MentDoc/MentCom/Enrich (along with all the platforms associated with the said website). That Accessing this website and/or undertaking a booking or agreement indicates that you understand, agree to and accept, the full Terms and Conditions contained herein. It is agreed by you that shall not deem any information provided by MentDoc/MentCom/Enrich or any of its partner doctors or affiliates is only for the "user" and does not suffice for any Medico - Legal purpose.

  1. The material made available on the said website is protected under the legal provisions of Copyrights and Trademarks. No material from the said site shall be copied, reproduced, republished, uploaded, posted, transmitted and/or distributed in any which way without written permission of the copyright owner except to the extent that you agree to download/ copy the materials on any computer entitled to be using it as an owner are in possession of the material provided from the said website. That you shall also agree to not use the said material obtained from the website for commercial or any other purposes which shall violate the terms and conditions of use of the said website and all its platforms.

  2. It is also agreed by you that all trademarks, service logos and trade names, whether registered or unregistered are property of MentDoc, MentCom, & Enrich including its websites & all its other platforms. It is also agreed by you that you shall not reproduce, download or otherwise use any such trademarks, service mark, logos or trade names without prior permission and/or written consent of the proprietor/ owner of the said website thereof.

  3. It is also agreed by you that you are aware of the third-party links such as Pearson, Callido, Cogmed, Aptence etc. to the said website in case you start utilising the services of the said website. This site may contain links that are non-MentDoc or non-MentCom or non-Enrich website/s.

  4. It is also agreed by you that these links are only for the purposes of convenience and shall not be utilised in any manner in as much to the extent of usage of proprietary rights of the linked websites. It is also agreed that MentDoc, MentCom & Enrich shall hold no accountability or responsibility either jointly or severally or to the content of the third-party sites or for any viruses or other damages elements encountered in linking to a third-party website. In addition, it is agreed that you shall not provide these links for the purposes of advertisements/endorsements or shall not be construed to be used in any manner whatsoever without prior approval by the said website or any of its other platforms.

  5. It is also agreed by you that the law qua intellectual property rights are governed as per the laws applicable and in force in India and shall be binding on both the parties to the extent unless specified in a contract or a license or any other agreement agreed by the parties and the said website with due consent and application of mind.

  1. It is agreed by you that to the extent permissible by any law applicable under force, under no circumstances including but not limited to, negligence, shall MentDoc, MentCom & Enrich or any of its other platforms be liable for any compensatory, punitive, special or consequential damages that result from the use of, or the inability to use, the materials in the said website or its authorised representatives or any such harm/damage arising by the end-users and its representatives. It is agreed by you that you MentDoc, MentCom & Enrich shall not be liable for any harm under any law applicable under force for any incidental or consequential damages thereof.

  2. In no event shall the said Website’s or its application’s total liability to you for all damages or losses and cause of actions; whether in form of contract or negligence or limitation, exceed the amount paid by you to MentDoc and/or MentCom and/or Enrich if any for the usage of the services provided by the said website or its other applications/platforms.

  3. It is also agreed by you that you shall exercise due caution, good sense and sound application of mind and judgement while using the services of the said website. It is also agreed by you that you shall be responsible for any material placed by or for any transmit of information by you on the said website. You shall agree, represent and warrant all the information posted through the said website to be true, accurate and not misleading and shall be posted with an intention to transmit information and the same shall not include any acts done with a malafide intention. It is agreed by you that you shall be liable for any information that is posted publicly and that the said website and its other platforms/domains shall not be accountable for the information published by you or for any information submitted by you. It is also agreed by you that you are well aware of the very fact that the said platform has been provided to all the Partners/Medical Professionals/Mental Health Doctors/Healthcare professionals etc. only to efficiently practice and provide assistance to all the users/patients on the said platform, however, this does not include treatment/therapy to any of the patients/users using the said platforms and its related applications.

  4. It is agreed by you that you shall not transmit or publish or add any information/ ideas for new promotions, products, technologies or any other processes. It is agreed by you that any material published on the said website and its applications/platforms are considered to be confidential and non-proprietary. This policy is agreed by you and the said website for the purposes to avoid potential misunderstandings or disputes qua ownership or possession of any ideas/information.

  1. It is agreed by you that MentDoc, MentCom & Enrich along with its other applications/platforms or any of its related domains reserves its rights any time and from time to time to modify or discontinue, temporarily or permanently the website or any other party thereof, with or without notice and in its sole discretion. You agree that the said website shall not be liable for any act of yours or to any third party for any modification, suspension and/or any discontinuation of services by the said website or any of its other applications/platforms and/or its domains/ sub-domains.

  2. It is also agreed by you that you hereby acknowledge and agree to the sole and absolute discretionary power and rights of the said website to delete and/or terminate and/or deactivate your account and/or block your email or IP Address or cancel the website and its services exclusively and/or otherwise terminate your access to or participate in the use of the website or any part thereof or remove and discard any content submitted by the user or any person as mentioned above, immediately and without notice, for any reason, including without limitation, Account inactivity or if the said website or its applications/ platform(s) believes or has reason to believe that you have violated any provision of the Terms of Use.

  3. It is agreed by you that upon termination of your account and deactivation of your services, your right to participate in the said website and its application(s) or its other related platform(s) would cease to exist and you shall not be liable to participate anymore, but not limited to, your right to offer or to purchase services and the right to receive any fees or compensation including without limitation, referral, discounts, incentive bonuses or any other special offer(s) and/or rewards shall automatically cease to be in function and shall terminate immediately. You acknowledge and agree that your right to receive any fees or compensation hereunder is conditional upon your proper use of the Website, your adherence to the Terms of Use, the continuous activation of your Account, and your permitted participation in the Website. In the event of Termination of Service, your Account will be disabled and you may not be granted access to your Account or any files or other data contained in your Account. Notwithstanding the foregoing, residual data may remain in the records of MentDoc, MentCom & Enrich and its other application(s) and platform(s) or its domain(s) or sub-domain(s).

  4. It is also agreed by you that upon the event of such termination, all licenses granted to you herein under the said website and its application shall immediately terminate and you shall promptly destroy all copies of the records of the said website, marks and the contents in your possession or under your control. You shall also acknowledge and agree that the said website and its related applications shall not be liable to you or any of the third-party users for such termination of your access to the website and its related applications.

  5. It is also agreed by you that upon such termination, the information and data collected for the purpose(s) of records of the said websites and its applications shall be circulated internally for the purpose(s) of analysis and archival purposes and all related licenses you had previously granted the said website herein under shall remain in effect for the foregoing purposes. In no event shall MentDoc, MentCom & Enrich and all its other related application(s) and/or platforms be liable to return the content and/or information and/or data submitted by you legally to the said website and its other platform(s).

  6. It is also agreed by you that you shall indemnify and hold MentDoc, MentCom & Enrich and all its other application(s) and platform(s), and its officers, managers, members, affiliates, successor, assigns, directors, agents, service professionals, suppliers, and employees harmless from any claim or demand, including reasonable attorneys' fees and court costs, made by any third party due to or arising out of the Termination of Service.

  1. We at MentDoc, MentCom & Enrich care about your valuable account details and we appreciate that you maintain your trust in us for sharing such valuable information. Your privacy is important to us and we assure to keep your information secure.

  2. We work to protect the security of your information during transmission by using the appropriate software used for privacy of all the users which encrypts your information, in addition to maintaining security of your information as per the International Standards. We reveal only the last four digits of your credit card numbers when confirming a service. But we transmit the entire credit card number to the appropriate credit card firm during order processing.

  3. We maintain physical, electronic and procedural safeguards with respect to the collection, storage and disclosure of personally identifiable customer information. As per our security procedures, we may occasionally request proof of identity before we disclose personal information to you.

  4. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign out when you finish using a shared computer. Further you shall also undertake to not hold any liability against the said website and its related applications qua any act/loss/damage arising out of your negligence and ignorance.

  5. Further you may make payments through other third-party gateways like Pay-U-money, ICICI payment gateway, PAYPAL, Paytm etc.(names given just to illustrate, it can be any payment gateway authorized by statutory authorities). Third party gateways are purely responsible for securing your private sensitive information and you proceed through them at your own risk. We owe no responsibility for any kind of information leak or wrongful loss through such third-party payment gateways.

  6. In case a payment is not effective owing to any technical reason, the same shall be conveyed to you immediately after the processing of the said transaction on the payment page/section of the said website after which you shall proceed with the payment process once again. Access to other services by the user shall be subject to clearance of payment and acknowledgement thereto, at our end. If the payment is reflected at your end, but the same is not updated in our system, resulting in denial of access to the services, the same shall be brought to the knowledge of our technical IT team, ordinarily within 24 hrs, and you shall produce your transaction details to us so as to ascertain such sale/ purchase.

  7. Such technical lapses shall be addressed within 7 working days only after the said technical error is duly intimated to the representatives/customer support of the said website and its related applications. You undertake to indemnify and keep MentDoc/MentCom/Enrich harmless for such technical lapses, which are not in our control.

  8. MentDoc, MentCom & Enrich assure you that your information is reasonably protected. Our secure-server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

  1. Despite the various terms and conditions of use and the privacy policies in place, if in a situation where in a dispute arises between you and the said website or any of its related applications or platforms, it is our goal to form a neutral approach in order to timely resolve all the claims or dispute or controversy. It is strongly suggested that you shall first contact MentDoc/MentCom/Enrich directly in order to resolve the dispute and in any case of failure to resolve such dispute, the matter shall be resolved through Arbitration or any such other mode of Alternative Dispute Redressal Procedures, that means and includes Mediation, Arbitration or Conciliation, as alternative to the regular form of Litigation. The same is in force in order to timely resolve the dispute and to avoid time consuming court procedures.

  2. MentDoc, MentCom & Enrich shall ensure to fully abide to the best of its standards, however in case all the reasonable and best efforts to resolve a dispute herein under through good faith negotiations, fail, you shall submit a written notice to the said website and any such dispute that cannot be resolved within thirty day(s) from the date of receipt of the same, shall be submitted to an arbitrator selected by the mutual agreement by you and the said website. The decision of the Arbitrator shall remain binding on both the parties hereto as to the questions submitted and the parties shall abide by and comply with such decision, provided however the arbitrator(s), as the case may be, shall not be entitled to empowered to award any punitive or compensatory damages other than any cost that shall be legally provided to you by the said website. That the governing law in force at such time shall be in consonance to the provisions of the Arbitration and Conciliation Act, 2015 (as amended till date).


MentDoc , MentCom & Enrich value your Privacy. In this Privacy Policy mentioned hereinunder, we describe the information we collect about you, when you access the said website and when you start using the services of the said website and all the other services available on the said website. The said privacy policy describes the usage and disclosure of information provided by you on the said website and its application(s), platform(s), domain(s) and/or sub-domain(s) in relation to the said website.

That the said Privacy Policies have been formulated in consonance to the law as laid down under the Information Technology (Amendment) Act, 2008 along with Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and any such relevant/recent law enforceable at the time of registration of such complaint and that any grievance regarding the same may be reached out to the person(s) concerned in the Contact Us Section mentioned in the said website. The said grievance shall be redressed within a period of 30 day(s).

  1. Personal Information such as name, address, email id, phone number(s) etc., construes any data, information which means and includes any information which may readily identify you or to contact you. We collect the said information from you and all the other Medical Professionals offering their services on the said website which is only accessible between you and your concerned doctor on the said website.

  2. The said Privacy Policy is with an intention to portray our commitment to respect your online privacy and recognize your need for appropriate protection from malice and for the purposes of Management of personal information. Further the policies mentioned in the said section are with an intention to provide safe and secure access to all the users/partners using the said website and all its related applications.

  3. The type of personal information that we collect from you is dependent on the nature of your interaction with our website and its other applications. If in case you are a user/patient/any authorised agent of the patient, during your Account Registration process/ while utilising our services, we will collect information such as your name, email address, phone number, demographic information, age, gender, education, and other information qua your geographical domain. We may also collect information that you post on blog, chat rooms or any other correspondence made on the said website or its applications or any of its related platforms or any other comment(s) you provide during dispute resolution. In a circumstance, wherein you are a Psychiatrist/ or a psychologist or a Healthcare professional, we will require you to register for the said account. During such registration, your personal information detailing your identity shall be asked which means and includes, name, address, email id, phone number, zip code, your registration ID as a Medical Practitioner, your description of services, your business name, your place of business and any such relevant information that is to be posted on the said website for the purposes of securing your rights to be a practicing doctor/professional in the said website and its related applications. We may also collect payment information such as credit card or debit card information from you in case any domain is to be utilised for authorised transfer of money.

  4. For the purposes of safety and to ensure qualified services, we shall also verify the background of all the medical practitioners intending to participate and practice in the said website and all its related platforms. This is to check the authenticity of the Medical Professional and to ensure authorisation, genuineness and competency of the Medical Professional/ Practitioner. That during such verification, information qua PAN Card and/or Aadhar Card, or any such Government issued Card shall be asked by the said website and the same shall not be rejected by the Professional and such professional/practitioner shall be absolutely co-operative regarding the same. For the purposes of safety and to ensure best standard of care the Professional/Medical Practitioner authorises the said website to verify and to securely store the Professional’s Proprietary Information on the said website and any of its application(s) or platform(s) and understand that the Verifier shall endeavour to ensure confidentiality of the same. The Professional/ Medical Practitioner shall digitally sign all the records for the purposes of verification and authorisation and the same shall be made accessible on the said website as well as on all the application(s) and platform(s).

  5. In any case wherein the Professional or the Medical Practitioner or the Psychiatrist may wish to delete or modify the contents of the digital record, it shall be entitled to do so by sending an email to the email address as provided by the said website in the Contact Us Section or its other application(s)/Platform(s). It is also submitted that the said Website has complete control over your actions and reserves its rights to take appropriate action as the sole discretionary authority pursuant to the outcome of the background check and verification of the said professional or medical practitioner.

  6. It is also submitted that the said website reserves its right to record and store the conversations between the Professionals/Medical Practitioners/Psychiatrist/Psychologist or any such practicing doctor in the said website and the patient/user facilitated by the said website through its chat options or any other platform or any telephonic conversation whatsoever through the virtual numbers provided to safeguard the privacy of its users as well as the Medical Professionals.


    It is also submitted that for the simplicity of registration into the said website, you may also log into through your Facebook or Google or any other social media networking account. In such conditions, the said website may create a third party right to access the information of any such social media networking account and you shall also do the same by logging into the said social media networking account in order to access and collect the Data/information. The said information shall or may include, your name, age, description, profile picture and any such information made accessible by you to the third-party users. If you allow such access to this information, then the said website shall have access to all the information provided by you even if you have not specifically chosen the information to make it public. Such information in relation to the social media networking sites shall be read in consonance to the privacy policies formulated in such Social Media Networking Accounts and Websites and we are not accountable for any breach.


    In order to collect certain information, we and the third party service providers which include the network professionals use cookies and other website beacons and technologies to collect information such as your website, your IP Address, your operating system, your domain name, your time of access, your URL, number of times you have visited our site, previous subscriptions, number of page views as well as the advertising campaigns as otherwise described in our policy. In the process of doing so, certain acts of fraud might occur and efforts to prevent the same are being handled by the said website. We and our third-party service providers collect information from you by using cookies. A cookie is a small file stored on the user's computer hard drive containing information about the user. The cookie helps us analyse web traffic or informs you about your use of a particular website. Cookies allow web applications to respond to you as an individual, tailoring its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. When you visit the Website, we may send one or more cookies (i.e., a small text file containing a string of alphanumeric characters) to your computer that identifies your browser. Some of these cookies may be connected to third-party companies or websites. The terms of use of such cookies are governed by this Policy and the privacy policy of the relevant third-party company or website. For example, Google measures the performance of advertisements by placing cookies on your computer when you click on ads. If you visit the Website when you have such cookies on your computer, we and Google will be able to tell that you saw the ad delivered by Google. The terms of use of these cookies are governed by this Policy and Google's Privacy Policy. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you disable cookies you may be prevented from taking full advantage of the Website because it may not function properly if the ability to accept cookies is disabled.


    Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Website to, among other things, track the activities of Website visitors, help us manage content, and compile statistics about Website usage. We and our third-party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.


    We do not monitor or review the content of other party's websites which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of such sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them.

    We will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information. However, the T&C and privacy policy herein are extended for our partner sites/ links.


    This section signifies and explains the usage of information and personal data collected from you for the purposes of the services of the said website and the application(s) or domain(s) related to the said website. The personal information collected is primarily for:

    1. Collection of Information and to aggregate the information about the use of the website and services so as to understand the concerns and needs of its users and to provide the best quality of services;

    2. Primarily for Data Entry, Registration, Verification, Authentication and for the Authorisation of Services and to enable the said website to provide services;

    3. For prompt responses and to have a better customer support system with its users in order to improve the best standards of the website;

    4. To improve and maintain the best standards of services of the websites and to track information as and when the customer requires such information. Such information is also used to send emails and responses regarding promotions, offers or for the variety in services provided by the said website and its applications.

    5. Such information shall also be used for delivery of certain services to your location if needed and also to contact you via email, phone, or mail or text message as and when necessary in order to effectively resolve disputes and to maintain absolute accuracy of information regarding a certain individual for future purposes and for the purposes of record.

    Such information as specified above may be used for unanticipated purposes, not in the limitations of the said website and its other related application(s) and platform(s). If our information practices change regarding information previously collected, MentDoc & MentCom shall make reasonable efforts to provide notice and to obtain consent of any such use as may be required by law.


    At the sole discretion of MentDoc, MentCom & Enrich we may offer an electronic newsletter via email to all our users who have signed up and have accounts in the said website and other applications and domains related to the said website. At the discretion of the user/medical practitioner or any user whatsoever, the user may from time to time subscribe or unsubscribe to the said newsletter by changing preferences on their Account. Such information shall also be used for the purposes of Survey and with an intention to target better customers. Such individual responses from these surveys shall not be shared with third party users or any legal entity whatsoever. Such data is only for the purposes of compilation of data and shall only be shared with their partners and the service providers for the purposes of ensuring best quality services.


    Any such information provided by the user shall be disclosed in circumstances in which MentDoc, MentCom & Enrich or its applications or other platforms have a reason to believe that such disclosure is a necessity in order to comply with the established legal procedure, or court order or warrant or any other legal requirement. Such information shall also be disclosed in an event in which a Governmental Authority may want the Legal Entity to appear before the said authority or for the purposes of any such act that shall potentially avoid a lawsuit against the said website or applications related to it.

    In circumstances wherein, such personal information is shared with third party service providers in order to comply with the terms and conditions and in order to maintain the said website and the services provided thereof. In order to procure the best of the best services, MentDoc , MentCom & Enrich may need to disclose your personal information and data generated in cookies. Further, such information shall not be used by the third-party service providers and that they shall not have any right to use your information on any other platform by such third-party service provider.

    Information and data collected on this website shall also be disclosed to any governmental authority or the competent court of law as and when required in order to comply with the established law and procedure. The same is followed in order to avoid fraudulent complaints, to comply with law enforcement authorities and also other investigating bodies.

    In case of Bankruptcy or Insolvency or reorganization or any other law applicable in force, MentDoc, MentCom & Enrich shall not be liable and shall not be in control of how your information is transmitted or transferred or is used or treated and reserves such rights to transfer the information that has been collected in the said website in the occurrence of any such event.

    Further it shall also be noted that upon the request of the users of any Professional or a patient as mentioned above, MentDoc, MentCom & Enrich shall share personal information with other Registered users or with any other person whomsoever explicitly stated by you through an OTP sharing procedure or with your consent and to such disclosure there shall be a written receipt from the server of the said website.


    The Professionals/ Users and its Medical Practitioners reserve their right to amend or modify or change or delete their Personal Data from the said website as and when necessary by clicking on the Edit Profile Section. In case the user wishes to delete any such information or personal data from his/her profile which forms a requisite to be a part of the said website, but fails to do so, shall be liable to delete their account from the said website. The same is done in order to secure the privacy and safety of all the registered users on our website. In case of deletion of the Account you shall be solely responsible for any such deletion of personal data/information from the said account and MentDoc , MentCom & Enrich shall not hold any liability qua the same.


    In order to ensure security we have separate registered accounts for every user which is password protected. While creating the said password, it is important that a unique combination of words, letters, alphabets, numbers, symbols and special characters are to be used, which ought not to be disclosed to anyone else other than the sole legal entity on whose name the account is being registered. In event of any such failure, the Account holder/user shall solely be responsible for any divulgence of information and the said website shall hold no liability towards such a negligent act of its users. THUS IF YOUR PASSWORD IF COMPROMISED FOR ANY SUCH REASON OUT OF YOUR KNOWLEDGE, IT IS STRONGLY RECOMMENDED FOR YOU TO CHANGE YOUR PASSWORD.